Refund Policy

1. Pricing

The prices of courses on Finstreet are determined based on the terms of the Instructor Terms and our Promotions Policy. In some instances, the price of a course offered on the Finstreet website may not be exactly the same as the price offered on our mobile or TV applications, due to mobile platform providers’ pricing systems and their policies around implementing sales and promotions.

We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available only to new users.

If you are logged into your account, the listed currency you see is based on your location when you created your account. If you are not logged into your account, the price currency is based on the country where you are located. We do not enable users to see pricing in other currencies.

If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

2. Payments

You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment (such as Boleto, SEPA, direct debit, or mobile wallet) for those fees. Finstreet works with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Check out our Privacy Policy for more details.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.

3. Refunds and Refund Credits

At Finstreet, we have always kept our customer’s interest first and would continue to do so. Given the nature of services we provide, we delivery all deliverable items to you the moment you make the payment.

Our deliverables include a bucket of investment options that you can see at once and educational content of our legal and finance courses among other things. All these deliverables are such that once provided to you, we cannot take them back and truly you cannot return them in anyway. Hence, it becomes impossible to refund or cancel any order. However, it’s not that we won’t help you, if you are not satisfied with our service, kindly contact the support team using your registered mail or you can also send a message in the chat box at the end of this page.

We advise you to carefully read the details of each service and then subscribe. In case of any doubt, you can contact our team and they’ll be happy to assist you in your purchase.

4. Gift and Promotional Codes

Finstreet or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for prepaid credits applied to your Finstreet account, which then may be used to purchase eligible courses on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific courses. Prepaid credits can’t be used for purchases in our mobile or TV applications.

These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your Finstreet account. Gift and promotional codes offered by Finstreet may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. If you have multiple saved credit amounts, Finstreet may determine which of your credits to apply to your purchase. Check out our Support Page and any terms included with your prepaid credits for more details.

Refund Policy

1. Pricing

The prices of courses on Finstreet are determined based on the terms of the Instructor Terms and our Promotions Policy. In some instances, the price of a course offered on the Finstreet website may not be exactly the same as the price offered on our mobile or TV applications, due to mobile platform providers’ pricing systems and their policies around implementing sales and promotions.

We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available only to new users.

If you are logged into your account, the listed currency you see is based on your location when you created your account. If you are not logged into your account, the price currency is based on the country where you are located. We do not enable users to see pricing in other currencies.

If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

2. Payments

You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment (such as Boleto, SEPA, direct debit, or mobile wallet) for those fees. Finstreet works with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Check out our Privacy Policy for more details.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.

3. Refunds and Refund Credits

At Finstreet, we have always kept our customer’s interest first and would continue to do so. Given the nature of services we provide, we delivery all deliverable items to you the moment you make the payment.

Our deliverables include a bucket of investment options that you can see at once and educational content of our legal and finance courses among other things. All these deliverables are such that once provided to you, we cannot take them back and truly you cannot return them in anyway. Hence, it becomes impossible to refund or cancel any order. However, it’s not that we won’t help you, if you are not satisfied with our service, kindly contact the support team using your registered mail or you can also send a message in the chat box at the end of this page.

We advise you to carefully read the details of each service and then subscribe. In case of any doubt, you can contact our team and they’ll be happy to assist you in your purchase.

4. Gift and Promotional Codes

Finstreet or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for prepaid credits applied to your Finstreet account, which then may be used to purchase eligible courses on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific courses. Prepaid credits can’t be used for purchases in our mobile or TV applications.

These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your Finstreet account. Gift and promotional codes offered by Finstreet may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. If you have multiple saved credit amounts, Finstreet may determine which of your credits to apply to your purchase. Check out our Support Page and any terms included with your prepaid credits for more details.